09:00 - 09:15

Welcome Address and Introduction

• Representative of the European Commission
• Ms. Aistija Zubaviciute, Programme moderator, Deputy Head of the Electricity Department, National Control Commission for Prices and Energy, Lithuania
• Mr. Guram Chalagashvili, Chairman, Georgian National Energy and Water Supply Regulatory Commission (GNERC)

09:15 - 09:30

Pre-workshop Assessment Exercise

09:30 - 09:45

Brief Introduction of Energy Community Regulatory Board (ECRB) and its Customer Working Group

• Mr. Edin Zametica, Secretary, State Electricity Regulatory Commission of Bosnia and Herzegovina, Chairman of the Customer Working Group of the Energy Community Regulatory Board (ECRB)
• Questions and Answers

09:45 - 10:30

Introduction: Social aspects of tariff setting and energy sector reforms

• Ms. Aistija Zubaviciute, Programme moderator, Deputy Head of the Electricity Department, National Control Commission for Prices and Energy, Lithuania
• Questions and Answers

10:30 – 10:45

Coffee break

10:45-11:30

Introduction: Social aspects of tariff setting and energy sector reforms – Cont’d

• Mr. Edin Zametica, Secretary, State Electricity Regulatory Commission of Bosnia and Herzegovina, Chairman of the Customer Working Group of the Energy Community Regulatory Board (ECRB)
• Questions and Answers

11:30 – 12:15

Definition of vulnerable customers

• Mr. Edin Zametica, Secretary, State Electricity Regulatory Commission of Bosnia and Herzegovina, Chairman of the Customer Working Group of the Energy Community Regulatory Board (ECRB)
• Questions and Answers

12:15 – 14:00

Lunch

14:00 – 15:15

Case study: Social Aspects of Tariff Setting in Lithuania

• Ms. Aistija Zubaviciute, Programme moderator, Deputy Head of the Electricity Department, National Control Commission for Prices and Energy, Lithuania
• Questions and Answers

15:15-15:45

Case study: Social Aspects of Tariff Setting: Poland

• Ms. Anna Bednarska, Energy Regulatory Office of Poland
• Questions and Answers

15:45 – 16:00

Coffee break

16:00 – 17:15

Roundtable discussion on economic and non-economic support schemes available in Inogate Partner Countries and other issues related to the main theme

• INOGATE partner countries (Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan)
• Questions and Answers

19:30

Group Dinner in Restaurant  “Sololakis Kari”

09:00 – 10:30

Customer education and information programmes

• Mr. Edin Zametica, Secretary, State Electricity Regulatory Commission of Bosnia and Herzegovina, Chairman of the Customer Working Group of the Energy Community Regulatory Board (ECRB)
• Questions and Answers

Customer protection and strengthening customers’ position

• Ms. Anna Bednarska, Energy Regulatory Office of Poland
• Questions and Answers

10:30 – 10:45

Coffee Break

  10:45 – 11:15

Social protection schemes applied in the energy sector

• Ms. Aistija Zubaviciute, Programme moderator, Deputy Head of the Electricity Department, National Control Commission for Prices and Energy, Lithuania
• Mr. Edin Zametica, Secretary, State Electricity Regulatory Commission of Bosnia and Herzegovina, Chairman of the Customer Working Group of the Energy Community Regulatory Board (ECRB)
• Questions and Answers

11:15 -12:45

The utility perspective: how utilities can identify vulnerable customers, available state aid programs, energy efficiency programs

• Mr. Mantas Vaskela, Head of New Products and Services, Lesto, Lithuania
• Questions and Answers

12:45 – 14:00

Lunch

14:00 – 15:00

Poverty reduction policies

• Mr. Edin Zametica, Secretary, State Electricity Regulatory Commission of Bosnia and Herzegovina, Chairman of the Customer Working Group of the Energy Community Regulatory Board (ECRB)
• Questions and Answers

15:00-15:15

Coffee break

15:15 – 16:15

Roundtable discussion on economic and non-economic support schemes available in Inogate Partner Countries and other issues related to the main theme

• INOGATE partner countries (Kyrgyz Republic, Moldova, Tajikistan, Turkmenistan, Ukraine, Uzbekistan)
• Questions and Answers

16:15 – 16:45

Post-workshop evaluation

16:45 – 17:00

Conclusion, Evaluation, Next Steps