09:00 - 09:05

Welcome Address and Introduction

• Mr. Valdas Lukosevicius, Programme moderator, Independent Consultant
• Ms. Halina Bownik-Trymucha, Director, Department for Promotion of Competition, Energy Regulatory Office of Poland (ERO)

09:05 - 09:20

Short Introduction: Energy Regulatory Office of Poland (main competences and organization structure)

• Ms. Halina Bownik-Trymucha, Director, Department for Promotion of Competition, ERO
• Questions and Answers

09:20 - 10:40

Social aspects of tariff setting and energy sector reforms

• Mr. Valdas Lukosevicius, Programme moderator
• Questions and Answers

10:40 – 10:55

Coffee break

10:55 – 12:30

New regulation of district heating in Poland: The possibility of CHP tariffs approval based on benchmark method in Poland

• Mr. Valdas Lukosevicius, Programme moderator
• ERO representative: Mr. Paweł  Bogusławski, HoU, Department of Energy Enterprises/Mr. Eligiusz Balcerzak, Chief specialist, Central Office in Warsaw/Mrs. Aleksandra Gawlikowska-Fyk, Senior specialist, Department for Promotion of Competition
• Questions and Answers

12:30 – 14:00

Lunch

14:00 – 15:15

Support schemes, consumer education, handling customer complaints: lessons learned in Poland and in the EU

1.      European approach - EC Good Practice Guidance for Billing

• ERO representative: Mrs. Monika Gabrysiak-Gutbier, Chief specialist; Middle-Western Branch Office

 2. Customer protection and strengthening customers’ position

• ERO representatives: Mrs.Anna Bednarska, HoU, Department of Promotion of Competition
• Questions and Answers

15:15 – 15:30

Coffee break

15:30 – 16:30

Roundtable discussion on the practice of the Partner Countries on the treatment of vulnerable customers. Each Partner Country will be requested to make a short introduction

• Mr. Rafayel Ohanyan, Chief Specialist of Investment Programs, Public Services Regulatory Commission of Armenia (PSRC)
• Mr. Nikoloz Shubladze, Senior Specialist of the Legal Department, Georgian National Energy and Water Supply Regulatory Commission (GNERC)
• Ms. Bayan Saduova, Expert of heat energy, Agency of the Republic of Kazakhstan for Regulation of Natural Monopolies (ANMR)
• Questions and Answers

16:30 – 19:00

Social programme  - City tour of Warsaw by bus and walk

09:00 – 10:30

Energy efficiency: Polish experience: White certificates

• ERO representatives: Mr. Paweł Płachecki, Specialist, Department of Energy Enterprises; Mr. Marek Odyniec, Chief specialist, Department of Energy Enterprises
• Questions and Answers

10:30 – 10:45

Coffee Break

 10:45 – 11:45

The elaboration and implementation of new rules for CAPEX remuneration as one of the elements of balancing interests of the energy enterprises and consumers

• ERO representative: Mr. Konrad Godzisz, Advisor to the President, Tariff Department
• Questions and Answers

11:45 -12:45

Role of the smart technology in the energy efficiency improvement 

• ERO representative: Mr. Tomasz Kowalak, Director, Tariff Department 
• Questions and Answers

12:45 – 14:00

Lunch

14:00 – 15:30

Smart metering case study

• ERO representative: Mr. Tomasz Kowalak, Director, Tariff Department
• Questions and Answers

15:30 – 16:30

Roundtable discussion on potentials of Energy Efficiency and Smart Metering in Partner Countries

• Mr. Rafayel Ohanyan, Chief Specialist of Investment Programs, Public Services Regulatory Commission of Armenia (PSRC)
• Ms. Balzhan Dosmukhambetova, Director, Agency of the Republic of Kazakhstan for Regulation of Natural Monopolies (ANMR)
• Questions and Answers

16:30 –17: 00

Individual consultations with peer regulators based on special interest*