Session I: The Regulator’s Public Relations & Information Process
This session will focus on how the regulator communicates decisions, processes, procedures, including hearings and notification. Participants will discuss how the regulator interacts with the public, media, parliament, government/ministry officials, NGOs, large/small consumers, and other energy sector stakeholders.

09:00 Moderator’s Introduction

• Ron Eachus, Independent Consultant (former Chairman of the Oregon Public Utilities Commission)

A. General Overview: The Regulator’s Public Information Process
(Structure, tasks, organization, governance and financing of energy regulatory institutions’ public relations; consumer protection, customer complaints, dispute resolution, public information, communication (web, media), accountability, etc.)

09:20 Introduction of Energy Regulators Regional Association (ERRA) by Viola Dozsa, Senior Program Manager, ERRA Secretariat

09:35 Introduction of Findings of the Survey by Andrea Farkas, Program Assistant, ERRA Secretariat

10:00 The Regulators’s Public Information Process

• Commissioner Steve Gaw, Missouri Public Service Commission, USA

10:45 Coffee break

11:00 Customer Complaints and Dispute Resolution in Latvia

• Ms. Liga Daugaviete, Senior Legal Advisor of Energy Division, Public Utilities Commission, Latvia

B. Communication: Getting the Regulator’s Message Across
(How does the regulator communicate tariff and license applications, public hearings, rate cases, major decisions, changes in legislation/procedures with the public?)

11:15 Vladimir Brinzuk, Head of Departmen for PR and International Coordination, National Electricity Regulatory Commission, Ukraine

11:30 Introducing the Website of the Federal Tariff Service of the Russian Federation:

• Ms. Nyina Matusevich, Advisor to the Head of Public Relations Department, Federal Tariff Service, Russia

11:45 Mr. Laurence G. Chaset, Legal Division, California Public Utilities Commission, USA

12:30 General Discussion

13:00 Lunch

C. Lessons Learned: The Regulator’s Experiences with Stakeholders

14:15 The Regulator’s Role with Politicians:

• Georgian Case Study by Ms. Nino Asatiani, Head of Public and International Relations Department, National Energy Regulatory Commission (GNERC), Georgia

14:30 The Regulator’s Role with the Media:

• Ms. Loreta Kimutyte, Head of Public Information Department, National Control Commission for Prices and Energy (NCC), Lithuania

14:45 The Regulator’s Role with the Media:

• Mr. Rafik Sargsyan, Head of Public Relations Division, Public Services regulatory Commission, Armenia

15:00 The Regulator’s Role with NGOs: Mr. Vasyl Iliev, Head of Sector for complaints and work with customers, State Energy and Water Regulatory Commission, Bulgaria

15:15 Coffee Break

15:30 The Regulator’s Role with Large & Small Consumers:

• Romanian Case Study by Ms. Lusine Caracasian, Head of Public Relations & Cooperation Office, National Electricity and Heat Regulatory Authority (ANRE), Romania

15:45 General Discussion

16:15 D. Best Practices: Roundtable Discussion

17:15 Session Concludes

Session II: Public Participation in the Regulatory Process
This session will focus on how to increase public interest and understanding of regulatory issues and expand public support for the regulatory process. Participants will discuss the various roles the different stakeholder groups (public, media, parliament, government/ministries, NGOs, large/small consumers, etc) play in the regulatory process.

09:00 Moderator’s Introduction:

• Ron Eachus, Independent Consultant (former Chairman of the Oregon Public Utilities Commission)

A. General Overview: The Need for Public Participation & Regulatory Transparency

09:15 NGO: Ms. Irina Kitiashvili, Program Manager, Caucasus Environmental NGO Network (CENN), Georgia

09:45 Consumer Association: Mr. Nikolay Minkov, Chairman, Energy and Utility Committee, Bulgarian International Business Association, Member, Electricity Market Liberalization Working Group, State Energy and Water Regulatory Commission, Sofia, Bulgaria

10:15 General Discussion

10:45 Coffee Break

B. Data Information: What Does the Public Need to Know and When?

11:00 Freedom to unite in consumer organizations as a guarantee of proper legal protection

• Mr. Evlampie Donos, Head of the Legal Department, National Energy Regulatory Agency of the Republic of Moldova

11:20 Media: Mr. Vladimir Molchanov, Chief Editor of the "Energy News"

11:40 General Discussion

12:30 Lunch

• Commissioner Steve Gaw, Missouri Public Service Commission, USA

14:20 General Discussion & Drafting

15:00 Coffee Break

15:15 Introduction of the Educational Program for PR Specialists and Regional Tariff Regulators

• Ms. Nina Matusevich, Advisor to the Head of Public Relations Department, Federal Tariff Service, Russia

17:00 Workshop Concludes

Albania
Electricity Regulatory Authority (ERE)
Commissioner Petrit Ahmeti
Tel.: +355 4 232245, Fax: +355 4 222963
Internet: www.ere.gov.al

Mr. Kastriot Sulka, Head of Tariff Department
Tel.: +355 4 258112, Fax: +355 4 222963
Internet: www.ere.gov.al

Ms. Erjola Sadushi, Legal Specialist
Tel.:+355 4 258112, Fax: +355 4 222963
Internet: www.ere.gov.al

Armenia
Public Services Regulatory Commission (PSRC)
Commissioner Shiraz Kirakosyan
Tel.: +374 10 568863, Fax: +374 10 525563
Internet: http://www.psrc.am

Mr. Mikael Soghomyan, Deputy Chief of Staff
Tel.: +374 10 528521, Fax: +374 10 525563
Internet: http://www.psrc.am

Mr. Rafik Sargsyan, Head of Public Relations Division
Tel.: +374 10 584529, Fax: +374 10 525563
Internet: http://www.psrc.am

Commissioner Vladimir Dokic
Tel.: +387 35 302060, Fax: +387 35 302077
Internet: www.derk.ba

Mr. Irfan Tunjić, Acting Head of Legal Department
Tel.: +387 35 302060, Fax: +387 35 302077
Internet: www.derk.ba

Bulgaria
State Energy and Water Regulatory Commission (SEWRC)
Ms. Paraskeva Kisseva, Director of Legal Division
Tel.: +359 2 980 6880, Fax: +359 2 988 8782
Internet: http://www.dker.bg

Mr. Vasil Iliev, Head of Complaints & Work with Consumers Sector, Economic Analysis and Work with Consumers Division
Tel.: +359 2 980 1551, Fax: +359 2 980 15 51
Internet: http://www.dker.bg

Mr. Yani Stavrev Ouzounov, Chief Expert Public Relations, Administrative Division
Tel.:+359 2 988 2498, Fax: +359 2 988 2498
Internet: http://www.dker.bg

Croatia
Energy Regulatory Authority (CERA)
Mr. Zeljko Kaselj, Lawyer
Tel.: +385 1 6311410, Fax: +385 1 6115344
Internet: www.vred.hr

Georgia
Georgian National Energy Regulatory Commission (GNERC)
Ms. Nino Asatiani, Head of Public and International Relations Department
Tel.: +995 32 31 17 82, Fax: +995 32 31 17 82
Internet: http://www.gnerc.org

Ms. Nino Tuskia, Head of Legal Division
Tel.: +995 32 31 17 82, Fax: +995 32 31 17 82
Internet: http://www.gnerc.org

Hungary
Hungarian Energy Office (HEO)
Mr. Dániel Vitányi, Legal Adviser
Tel.: +36-1-459-7732, Fax: +36-1-459-7852, E-mail: vitanyid@eh.gov.hu
Internet: www.eh.gov.hu

Ms. Zsuzsa Portörő, Legal Adviser
Tel.:+36-1-459-7802, Fax: +36-1-459-7852
Internet: www.eh.gov.hu

Kazakhstan
Agency for Regulation of Natural Monopolies (ANMR)
Ms. Zaure Karimova, Deputy Head of Agency
Tel.: +8 3172 716642, Fax: +8 3172 716639
Internet: www.regulator.kz/page.php

Mr. Zadira Saylibay, Chief Specialist of Department for Electricity Regulation, Division for Regulation and Control in the sphere of Electricity and Heat
Tel.:+8 3172 591610, Fax: +8 3172 591698
Internet: www.regulator.kz/page.php

Kyrgyz Republic
State Energy Agency under the Government of Kyrgyz Republic (SEA)
Ms. Auguly Sultankulova, Chief Specialist of Legal and Public Relations Department
Tel.: +996 312 424836, Fax: +996 312 548875
Internet: http://www.sea.gov.kg

Ms. Olga Serova, Chief Specialist of Legal and Public Relations Department
Tel.: +996 312 549440, Fax: +996 312 548875
Internet: http://www.sea.gov.kg

Commissioner Raimonds Jonitis
Tel.:+371 7097200, Fax: +371 7097277
Internet: http://www.sprk.gov.lv

Mr. Andris Sprogis, Head of Reporting Division, Economic Analysis Department
Tel.: +371 7097200, Fax: +371 7097277
Internet: http://www.sprk.gov.lv

Lithuania
National Control Commission for Prices and Energy (NCC)
Mr. Alvydas Genys, Director of Administration
Tel.:+ 370 5 2334454, Fax: + 370 5 2135270
Internet: http://www.regula.is.lt

Ms. Loreta Kimutyte, Head of Public Information Department
Tel.: +370 5 2139208, Fax: +370 5 2135270
Internet: http://www.regula.is.lt

Mr. Darius Vilimas, Deputy Head of Licensing Department
Tel.: +370 5 2397822, Fax: +370 5 2135270
Internet: http://www.regula.is.lt

Macedonia
Energy Regulatory Commission (ERC)
Mr. Radomir Cvetkovich, Vice-President
Tel.: +389 2 3233 581, Fax: +389 2 3233 586
Internet: http://www.erc.org.mk

Commissioner Branko Brajkovski
Tel.: +389 2 3233 585, Fax: +389 2 3233 586
Internet: http://www.erc.org.mk

Mr. Shamil Rexhepil, Economics Assistant
Tel.: +389 2 3233 580 ext. 115, Fax: +389 2 3233 586
Internet: http://www.erc.org.mk

Moldova
National Energy Regulatory Agency (ANRE)
Mr. Evlampie Donos, Head of Legal and Consumer Protection Department
Tel.: +373 22 240514, Fax: +373 22 224698
Internet: www.anre.md

Mr. Gheorghe Lupan, Head of Licensing and Regulation Department
Tel.: +373 22 227549, Fax: +373 22 224698
Internet: www.anre.md

Mr. Andrei Palii, Chief Specialist, Legal and Consumer Protection Department
Tel.:+373 22 240559, Fax: +373 22 224698
Internet: www.anre.md

Montenegro
Energy Regulatory Agency (ERA)
Commissioner Dragan Bojovich
Tel.: +381 81 310280, 310281, Fax: +381 81 310320
Internet: http://www.regagen.cg.yu

Mr. Dragolub Draskovich, Director
Tel.: +381 81 310280, 310281, Fax: +381 81 310320
Internet: http://www.regagen.cg.yu

Ms. Milodarka Dautovich, Public Relation Specialist
Tel.: +381 81 310280, 310281, Fax: +381 81 310320
Internet: http://www.regagen.cg.yu

Poland
Energy Regulatory Office (ERO)
Ms. Izabela Rakuc Kochaniak, Public Relations Expert
Tel.: +48 22 66 16223, Fax: +48 22 66 16300
Internet: http://www.ure.gov.pl ,

Ms. Monika Gawlik, Director of Regional Office in Katowice
Tel.: +48 32 2587691, Fax: +48 32 2586477
Internet: http://www.ure.gov.pl

Mr. Pawel Boguslawski, Director of Regional Office in Lublin
Tel.: +48 81 7438530, Fax: +48 81 7439291
Internet: http://www.ure.gov.pl

Romania
National Electricity and Heat Regulatory Authority (ANRE)
President Nicolae Opris
Tel.: +40 21 3112244, Fax: +40 21 3124365
Internet: http://www.anre.ro

Ms. Lusine Caracasian, Head of Public Relations and Cooperation Office
Tel.: +40 21 3074655, Fax: +40 21 3124365
Internet: http://www.anre.ro

Mr. Radu Dumitrache, Head of Petitions
Tel.: +40 21 3074623, Fax: +40 21 3150008
Internet: http://www.anre.ro

Russian Federation
Federal Tariff Service (FST)
Ms. Natalia Antonova, Chief Specialist of Department for Providing Methodology
Tel.: +7095 929 1427, Fax: +7095 710 4718
Internet: http://www.fstrf.ru

Mr. Vasiliy Filippov, Deputy Head of Division for Informational and Analytical Work and Economic Analysis
Tel.: +7095 710 4983, Fax: +7095 710 4985
Internet: http://www.fstrf.ru

Ms. Matusevich Nina, Advisor to the Head of Public Relations Department
Tel.: +7095 710-61-05, Fax: +7095 710-67-23
Internet: http://www.fstrf.ru

Ukraine
National Electricity Regulatory Commission (NERC)
Mr. Vladimir Brinzuk, Head of Department for PR and International Coordination
Tel.: +38 044 454 70 20, Fax: +38 044 241 90 13
Internet: http://www.nerc.gov.ua

Ms. Natalia Borovik, Head of Sector for European Integration, Department for PR and International Coordination
Tel.: +38 044 454 70 86, Fax: +38 044 241 90 13
Internet: http://www.nerc.gov.ua